Booking Terms
Booking Terms
These terms apply when you book a vehicle-care service with Melkbos Auto Spa, the trading brand operated by My Auto Clinic (Pty) Ltd, at book.myautospa.co.za. How we handle your personal information is explained in our Privacy Policy.
At a glance (Melkbos Auto Spa)
| Payment | Online, by card on Yoco's secure page, when you book. |
|---|---|
| Your time is held for | 15 minutes while you pay. If payment does not complete, the time is released. |
| Cancel online | Up to 24 hours before your appointment, for a full refund to your card. |
| Later than that, or a no-show | No refund. We may offer you another time. |
| Coupons | One coupon code per booking. |
| Booking times | From 1 hour ahead up to 30 days ahead, in 30-minute steps, between 08:00 and 17:00 every day. |
1. Prices
- Prices are in South African rand and depend on your vehicle type (car, SUV / bakkie, bus or bike). Some services are not offered for every vehicle type; the booking page shows only the ones that are.
- The price shown on the booking summary when you book is the price you pay. Prices on our website may be "from" prices.
- Please choose the vehicle type that matches your vehicle. If the vehicle you bring is a different type from the one you booked, we will tell you the price for the correct type before we start. You can then pay the difference on site, or we can move you to another time if the service needs longer.
2. Payment at booking
- At Melkbos Auto Spa, a booking is paid in full online when you book. You are sent to Yoco's hosted payment page to pay by card; your card details never reach our website.
- Your booking is confirmed once Yoco tells us the payment succeeded. You then receive a WhatsApp confirmation with your booking reference.
- If a coupon brings the total to R0, the booking is confirmed straight away with no payment step.
- If you leave the payment page without paying, you can return to your booking page and continue to payment while your time is still held.
3. The 15-minute hold
- When you submit your booking, we hold your chosen time for 15 minutes while you pay. No one else can take it in that time.
- If payment does not complete within 15 minutes, the booking expires: the time is released for other customers and any coupon you used is released too. Nothing is charged for an expired booking.
- If a payment does go through after the hold has expired, we never keep the money without a booking: if the time is still free, your booking is confirmed; if someone else has taken it, our team is alerted at once to contact you and offer you another time. If no other time suits you, we refund what you paid in full.
4. Cancelling and changing a booking
- You can cancel a confirmed booking yourself, from the private link to your booking page (the page you return to after paying) or from your account, up to 24 hours before your appointment starts.
- A booking that has not been paid yet can be cancelled at any time, and nothing is charged. If you simply do not pay, the time is released when the 15-minute hold ends.
- Within 24 hours of your appointment, the booking can no longer be cancelled online. Please reply to any of our WhatsApp messages, or email matthew@machettegroup.com.
- To change your booking to another day or time, contact us and our team will move it for you. Bookings cannot be moved online.
- If you arrive more than 15 minutes late, we may move your booking to the next free time that day.
- We may cancel a booking if we cannot provide the service, for example because of bad weather, a power outage or a closure. We will tell you on WhatsApp, and you choose: a refund in full, or a new time.
5. Refunds
- If you cancel a paid booking at least 24 hours before your appointment, you are refunded in full, back to the card you paid with through Yoco. Our team processes the refund within 5 working days of your cancellation, and you receive a WhatsApp message when it is done. How long it then takes to show on your statement depends on your bank.
- Late cancellations (less than 24 hours before your appointment) and no-shows are not refunded. We may, at our discretion, offer you another time instead.
6. Coupons
- One coupon code per booking. Enter it on the booking page before you pay; the discount shows in your total.
- A coupon can be limited to certain dates, branches or services, a minimum booking amount, a total number of uses, and a number of uses per customer. The booking page tells you if a code cannot be used and why.
- If your booking expires or is cancelled, the coupon use is released.
- Coupons have no cash value and cannot be exchanged for cash or for another coupon.
7. On the day
- Please arrive on time for your appointment at the branch you booked. The time shown for each service is the time we allow in the bay.
- We send a WhatsApp reminder about one hour before, a message when our team starts on your vehicle, and another when it is ready for collection.
- Please remove valuables from your vehicle before you hand it over.
- We check your vehicle with you at check-in and note any damage that is already there.
- Please collect your vehicle by closing time (17:00). If it is not collected, we will contact you. We are not liable for delays you cause, for example by collecting late.
8. Contact
My Auto Clinic (Pty) Ltd, trading as Melkbos Auto Spa, Melkbosstrand, Western Cape
Reply to any of our WhatsApp messages, or email
matthew@machettegroup.com